Stock items
Undecorated stock garments are packed and handed to the carrier within 2 business days of payment clearing, usually the next morning.
Shipping & Returns
Dispatch times, carrier options, costs and a plain-English returns policy. No restocking fees on stock items.
Dispatch
When your order leaves Cocoa
Decorated orders
Printed or embroidered work ships 5–8 business days after you approve the proof. Orders over 200 pieces are scheduled and confirmed in writing.
Rush service
Five business days or fewer, subject to machine time. Adds 20% to decoration and is confirmed by email before we start.
| Service | Carrier | Transit (business days) | Cost |
|---|---|---|---|
| Standard ground | USPS Ground Advantage / UPS Ground | 2–6 | $8.95, free on orders over $95 |
| Expedited | UPS 2nd Day Air | 2 | $24.50 flat, contiguous U.S. |
| Overnight | UPS Next Day Air | 1 | Quoted at booking |
| Alaska, Hawaii, PR | USPS Priority Mail | 3–8 | Quoted by weight |
| Local collection | Cocoa, FL 32922 | Same day when ready | Free, by appointment |
We ship within the United States only. Tracking is emailed the moment a label is created. Florida sales tax is applied where required by law.
Returns
Thirty days, no restocking fee
What we accept
- Unworn, unwashed stock garments with tags attached, within 30 days of delivery
- Size exchanges on stock garments — we pay outbound shipping on the replacement
- Anything that arrives faulty, mis-sized against our chart, or decorated differently from the approved proof
- Wrong item shipped by us: we send a prepaid label and the correct goods immediately
What we cannot accept
- Custom-decorated garments carrying your logo or a personal name, unless the fault is ours
- Washed or worn items, other than under the two-year repair promise
- Requests made more than 30 days after delivery, unless it is a repair claim
- Fit kits returned without the prepaid label after 21 days
Email or call
Write to root@offers.brightedgewears.com or call 321-454-1431 with your order number and what you need.
Get an RMA
We issue a return number the same business day, plus a label if the return is our doing.
Send it back
Ship to 194 Stoneybrook Road, Cocoa, FL 32922. Include the RMA number on the paperwork.
Refund or swap
Inspected within 2 business days. Refunds are issued to the original payment method within 5 business days of inspection.
Repairs
Two-year free repair on outerwear
Seam failure, popped rivet, broken snap or zip pull on any BrightEdge Wears jacket within two years of purchase is repaired free, and we cover return postage. Wear-and-tear repairs on any age of garment are quoted first, typically $12–$30. Email photographs to root@offers.brightedgewears.com to start.
Damaged in transit? Keep the packaging, photograph the box and the goods, and contact us within 5 business days. We file the carrier claim — not you — and reship immediately.
Transit damage policy
Questions about a live order?
Have your order number ready and call 321-454-1431. We can see every job on the floor from the same room.